Look Out For False Reviews
If you have been operating on the internet for any great amount of time, by now you must have run into one of these “reviews” of web hosting services that reads just like it is off someone’s sales page. This isn’t a review at all, you could have found all that out by reading the web host’s sales pitch.
How To Find Real Reviews
Even though you want to find the web host with the best features and lowest price, you really have to look for testimonials from actual customers who use the service, so you can find out how well the service works, the quality of their customer service, and so on.
Help Desk Systems Are Not All Alike
Do they have a ticket system where you can submit questions and then track the replies, or is their version of a help desk simply passing emails back and forth? You have to be careful with emails because they have been known to be snagged by over-exuberant spam filters or lost over the course of time. You never know if your question reaches the right people, it all becomes quite confusing forwarding emails within a company.
Write Down Any Pre-Sale Questions You Have
If you are unable to find any useful customer reviews then do not think twice about asking the company itself to answer all your queries. While placing a phone call is quicker, emailing or using their ticket system is best because you’ll have their reply in writing, should you need to use that information at a later date. What’s more, you can find out the speed of their ticket system.
Guarantees Should Be The Money-Back Kind
Most web hosting companies have a 30-day guarantee, but not all guarantees are a 100% money back guarantee. Make sure you understand the guarantee before you sign up. Look out for reviews that comment on billing issues being left unanswered, or refunds that were guaranteed but never came.
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